Refund Policy

What this covers

PlanBox is free to use. This policy applies to the paid PlanBox Pro subscription. Our order process is handled by our online reseller Paddle.com, which is the Merchant of Record for all purchases. Paddle handles billing, payment, and customer enquiries related to your order.

14-day money-back guarantee

If PlanBox Pro is not right for you, you can request a full refund within 14 days of your first payment, no questions asked. This applies to a first-time Pro purchase.

Renewals

Pro is a recurring subscription that renews automatically (monthly or yearly, whichever you chose) until you cancel. You can cancel at any time from Account → Manage subscription, which opens the secure customer portal. Cancelling stops the next renewal; your Pro access continues until the end of the period you have already paid for.

Renewal payments are generally non-refundable once charged, but if you were charged for a renewal you did not intend to keep, contact us promptly and we will review it fairly.

Your statutory rights

If you are a consumer in the UK or EU, you have a statutory right to cancel a purchase of digital services within 14 days. Where you ask us to begin providing the service immediately, that right may be lost once the service has been fully provided. Our 14-day guarantee above is offered in addition to, and does not limit, your statutory rights.

How to request a refund

Email hello@planbox-app.uk with the email address used at checkout, or use the help link on the Paddle receipt you received by email. We aim to respond within a few business days. Approved refunds are returned to your original payment method by Paddle.

Contact

PlanBox: hello@planbox-app.uk. Billing and payment queries can also be raised with Paddle, our Merchant of Record, via the link on your purchase receipt.